Careers
Careers
About Us:
Sherman Atlas provides the highest caliber legal expertise to its clients and a collaborative team-oriented environment for its attorneys. Sherman Atlas believes that a good work/life balance enables it to provide excellent legal service over the long-term. We’ve built a modern firm based on the belief that a healthy life outside the office supports a positive and rewarding legal career and forms the foundation of a lasting firm culture with committed attorneys and professional staff. We’ve been consistently ranked as one of the Best Places to Work in New Jersey and intend to continue to support our clients and our employees as a family.
IT Help Desk Technician
The Help Desk Analyst will serve as a first point of contact for technical support within the Firm, ensuring seamless daily operations across hardware, software, and network environments. This role requires strong problem-solving skills, excellent communication, and the ability to support attorneys and staff in a fast-paced legal environment.
Key Responsibilities:
Qualifications:
Monday through Friday / 9:00am - 5:00pm / Overtime required from time to time
Sherman Atlas Sylvester & Stamelman is an equal opportunity employer and does not discriminate based on protected characteristics such as race, creed, color, national origin, ancestry, age, sex, religion, etc.
Sherman Atlas provides the highest caliber legal expertise to its clients and a collaborative team-oriented environment for its attorneys. Sherman Atlas believes that a good work/life balance enables it to provide excellent legal service over the long-term. We’ve built a modern firm based on the belief that a healthy life outside the office supports a positive and rewarding legal career and forms the foundation of a lasting firm culture with committed attorneys and professional staff. We’ve been consistently ranked as one of the Best Places to Work in New Jersey and intend to continue to support our clients and our employees as a family.
IT Help Desk Technician
The Help Desk Analyst will serve as a first point of contact for technical support within the Firm, ensuring seamless daily operations across hardware, software, and network environments. This role requires strong problem-solving skills, excellent communication, and the ability to support attorneys and staff in a fast-paced legal environment.
Key Responsibilities:
- Provide timely and professional technical support via phone, email, and in-person requests.
- Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and peripherals.
- Support Microsoft Office Suite, Microsoft 365 services and legal-specific applications (e.g., NetDocuments, Litera Compare).
- Assist with employee onboarding/offboarding, including account creation, equipment provisioning, and training.
- Perform PC moves, installations, rebuilds, and preventative maintenance on firm devices.
- Maintain accurate documentation of support requests, troubleshooting steps, and resolutions.
- Escalate complex issues to senior IT staff or vendors as appropriate.
- Contribute to IT initiatives and projects aimed at improving efficiency, system performance, and user experience.
- Complete scheduled IT tasks and reporting requirements.
- Travel to the Firm’s satellite New York office as needed.
Qualifications:
- Proficiency with Microsoft Windows 10/11 desktop and Windows Server environments.
- Knowledge of PC and laptop hardware repair, printer support, and endpoint security.
- Experience troubleshooting routers, firewalls, remote connectivity, and mobile device issues.
- Strong understanding of Microsoft 365 services and cloud-based platforms.
- Familiarity with legal-specific applications (e.g., NetDocuments, Litera, timekeeping or case management systems) is a plus.
- Prior experience in a law firm or professional services environment is a plus.
- Associate’s or Bachelor’s degree in Information Technology (or equivalent experience) preferred.
- Demonstrated ability to prioritize tasks, manage multiple projects, and adapt to shifting business needs.
- Strong problem-solving skills with attention to detail.
- Excellent verbal and written communication skills; ability to interact effectively with attorneys and staff at all levels.
- Ability to work independently as well as collaboratively within a team.
- Flexibility to adjust hours as required to support business operations.
Monday through Friday / 9:00am - 5:00pm / Overtime required from time to time
Sherman Atlas Sylvester & Stamelman is an equal opportunity employer and does not discriminate based on protected characteristics such as race, creed, color, national origin, ancestry, age, sex, religion, etc.